TRAINING COURSES

1. Pulford Media Ltd will make every effort to run a course on the dates agreed and with the tutor/s designated, but in the event of illness or other circumstances beyond our control reserves the right to cancel or defer it. Customers will be offered the choice of a new date or a full refund of any fee.

2. If the customer cancels or defers a course, the following charges may be made at our discretion: between four weeks and two weeks before the course date, 10 per cent; between two weeks and the one day before the course date, 25 per cent; eve or day of the course, 50 per cent.

3. For PLCs, government departments, other official bodies and national charities, we require in advance of the course EITHER an official purchase order in the agreed amount OR payment of the fee in full. If the fee is to be paid after the course, the customer by accepting these terms and conditions agrees to pay our invoice within 30 days of receipt or be liable for interest charges under the Late Payment of Commercial Debts (Interest) Act 1998.

4. For private limited companies or individuals payment of the full fee in advance is normally required.

5. The decision on whether to offer credit for course fees shall belong solely to Pulford Media Ltd.

6. Nothing in the terms and conditions of any third-party organisation in association with Pulford Media Ltd may be held to bind the company.

BOOK PUBLISHING

7. The company, trading as Ituri Publications, makes every effort to supply books in a good condition in appropriate packaging. Books that are received damaged or in a faulty condition will be replaced without charge; otherwise book sales are non-refundable except for trade purchases where see-safe applies.

8. Returns from trade customers (see 7, above) cannot be received unless the company has been notified in advance.

9. The decision on whether to offer credit for trade customers shall belong solely to Pulford Media Ltd.

(7/08)